AVAZA Language Services Corp
Last updated: January 27, 2026 | Effective date: January 27, 2026
These Terms of Service ("Terms") is a legal contract between You and Us (collectively, "Everyone") and governs your use of all the text, data, information, software, graphics, photographs and more (all of which We refer to as "Content") that We and Our affiliates may make available to You, as well as any services ("Services") We may provide through any of Our applications or websites (all of which are referred to in these Terms as the "Platform"). By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you may not access or use the Services.
Read these terms carefully before browsing or using this platform. Using this platform indicates that you have both read and accept these terms. You cannot use this platform if you do not accept these terms.
Note: These terms contain a dispute resolution and arbitration provision, including class action waiver that affects your rights under these terms and with respect to disputes you may have with the company. You may opt out of the binding individual arbitration and class action waiver as provided below.
We may alter the Content and Services We offer You and/or choose to modify, suspend or discontinue this Platform at any time and without notifying You. We may also change, update, add or remove provisions (collectively, "modifications") of these Terms from time to time. Before you use the Platform, please be sure to refer to the date posted on the Terms to ensure that you have read the latest version.
If You object to any such modifications, Your sole recourse shall be to cease using this Platform. Continued use of this Platform following notice of any such modifications indicates You acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly designated legal notices or terms located on particular pages of this Platform. These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.
You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet this eligibility requirement and agree to comply with all applicable laws and regulations.
If You are a Member, Client, Customer, Interpreter, or Translator, We grant You and Your authorized users a limited, personal, non-exclusive, non-transferable license to access and view the Content solely for permitted use under these Terms. Your right to use the Content depends on Your full compliance with these Terms. Except for this limited license, You have no rights to the Platform or its Content. You may not modify, copy, reproduce, create derivative works from, reverse engineer, alter, enhance, or otherwise exploit any part of the Platform or the Content in any way. If You make copies of any Content or any portion of the Platform for permitted purposes, You must retain all copyright and other proprietary notices exactly as they appear.
If You violate any of these Terms, this license will automatically terminate.
Your use of the Platform is authorized solely for the Permitted Purposes set forth in these Terms. Any use of the Platform outside of those Permitted Purposes is strictly prohibited and constitutes unauthorized use. You may not use the Platform to:
Whether a particular action constitutes a breach of these Terms shall be determined by Us in Our sole discretion. In the event that Your violation of these Terms causes Us to incur liability, costs, or damages, You agree to defend, indemnify, and hold Us harmless. You are solely responsible for all consequences of your actions.
If You are an individual or an Enterprise Client and intend to use this Platform in a medical or legal setting, please try and select the "Healthcare" or "Legal" setting where the option is available in the Platform when requesting services. Also select a "Medical Interpreter" or "Legal Interpreter" where the option is available. This will assist us in connecting you with the appropriate interpreter.
We recognize the importance of timely language support in healthcare and other urgent and mission critical environments and are committed to assisting Our Clients during these situations. We will use reasonable efforts to connect You with the most certified/qualified available interpreter who meets relevant industry standards, including applicable HIPAA and compliance requirements.
However, in cases where demand for a specific language pair is high and We cannot guarantee an interpreter with the required certification, domain expertise, HIPAA training, or applicable state or national licensure or certification, We may offer You the option to proceed with an interpreter who does not have all such qualifications. If You decided to utilize this Platform you agree to the following disclaimers:
Disclaimer: Your AVAZA LSC interpreter may not be certified in Your specific local jurisdiction or certified in the language or certified in the industry, as required by applicable law in some jurisdictions. You also understand that not all languages you are requesting services for offer a Certification linguistically nor by industry by national certifying bodies. By selecting Continue, You acknowledge and accept this disclaimer, choose to receive services from Your AVAZA LSC interpreter, and agree to proceed with the call.
Disclaimer: Your AVAZA LSC interpreter may not be fully compliant with all HIPAA requirements as required by applicable law. By selecting Continue, You acknowledge and accept this disclaimer, agree to these terms, and choose to receive services from Your AVAZA LSC interpreter under these circumstances.
By selecting Continue after reviewing such a disclaimer, You agree to these terms and agree to hold Us and the interpreter harmless from any related claims. If You do not wish to proceed, You may select Cancel to return to the home screen without charge or penalty, and You may then choose to initiate another call.
If You are a Healthcare Enterprise Client using this Platform in a healthcare, clinical, or medical setting, in addition to the terms above, You agree to comply with all terms in any Business Associate Agreement (BAA) You have entered into with Us. For more information about using this Platform in a healthcare or legal setting, please contact: accounts@avaza.co
Where applicable, Customer acknowledges and agrees that the Services may allow Client's patients (or their families, parents, or other authorized representatives) ("Users") to communicate with Customer through the Platform, including audio and video interactions. Such communications may be recorded ("Recordings") for purposes including quality assurance, training, compliance, and service delivery. AVAZA LSC will store all selected Recordings in encrypted form using industry-standard security measures and will retain them only for as long as necessary to fulfill the purposes for which they were created or as required by applicable law. After the applicable retention period expires, AVAZA LSC will securely delete or de-identify the Recordings in accordance with applicable law.
Customer represents and warrants that it has all required rights, has provided all necessary notices, and has obtained all required consents (i) to allow any data or information provided by AVAZA LSC or its Users, including related personal information ("User Data"), to be made available to AVAZA LSC; (ii) to permit AVAZA LSC to collect, record, store, de-identify, aggregate, create derivative works from, and otherwise process User Data as contemplated by this Agreement; and (iii) to permit AVAZA LSC to use de-identified User Data to train, improve, and develop its machine learning and artificial intelligence models (collectively, "Data Rights").
AVAZA LSC shall not be responsible for Customer's failure to obtain any required consents or provide any required notices.
Enterprise Clients recording capabilities may not be engaged due to contract and compliance restrictions. We do NOT collect, process, store, record, monitor or otherwise use Protected Health Information (PHI) of any kind. For more information about the information we collect and use, please review Our Privacy Policy.
You agree not to:
Customer acknowledges and agrees that the Platform is strictly a technology service that facilitates connections and communications between Customers and independent linguists, interpreters, or other language professionals ("Interpreters"), and that the Platform itself does not provide, and expressly disclaims any obligation to provide, language interpretation, translation, or cultural advisory services (collectively, "Interpreter Services"). All Interpreter Services arranged or performed in connection with the Platform are provided solely by the Interpreter and not by AVAZA LSC or any of its affiliates.
While the Platform may recommend certain Interpreters based on the criteria selected by a Customer, such recommendations do not constitute endorsements, guarantees, or warranties by AVAZA LSC of any kind. Customer acknowledges that AVAZA LSC has no control over, and makes no representations or warranties regarding, the qualifications, performance, conduct, or decisions of any Interpreter or other user of the Platform.
Customer further acknowledges and agrees that any and all communications, agreements, obligations, warranties, representations, or understandings relating to Interpreter Services, whether verbal, written, electronic, or otherwise, are strictly between the Customer and the applicable Interpreter and are not made by, nor are they binding on, AVAZA LSC.
Except to the extent prohibited by applicable law, AVAZA LSC, its affiliates, and their respective officers, directors, employees, agents, subcontractors, successors, and assigns (collectively, the "Released Parties") shall not be liable for, and Customer hereby irrevocably and unconditionally releases the Released Parties from, any and all claims, actions, liabilities, losses, damages, costs, or expenses of any kind ("Claims") arising out of or relating to: (a) the acts or omissions of any Interpreter or other user of the Platform; (b) the provision, quality, timeliness, or outcome of any Interpreter Services; or (c) any interaction or transaction between Customer and any Interpreter.
If You are a Linguist or Interpreter and You are applying to register as an Interpreter, You must be at least eighteen (18) years of age and provide all information required in Our application process. All applicants who seek to provide services via an AVAZA LSC Platform must be approved by AVAZA LSC before offering Interpreter Services on the Platform. Once We have processed Your application, We will present You with Our Platform Service Agreement for review. By accepting the Platform Service Agreement, You agree to comply with and be bound by its terms.
If You intend to provide Interpreter Services to Customers or Healthcare Enterprise Customers in a healthcare, clinical, or medical setting, You must first satisfy Our stringent qualification requirements before offering such services on the Platform.
In addition to accepting the Platform Service Agreement, You must also agree to and comply with the terms of Our Business Associate Agreement (BAA) and Our HIPAA Guidelines. For more information, please contact: support@avaza.co
To use the Platform, you must have a compatible mobile or computer device. We do not warrant that the Platform will be compatible with Your specific device.
Subject to Your compliance with these Terms, We grant You a non-exclusive, non-transferable, revocable license to use an object-code copy of the Platform on one registered account on one device owned or leased solely by You for Your personal use. This license is not a sale, and We and Our third-party licensors or suppliers retain all right, title, and interest in and to the Platform and all copies thereof.
You agree that You will not, and will not permit any third party to:
You acknowledge that We may release updates or upgrades to the Platform from time to time, including automatic electronic updates. By using the Platform, You consent to such updates and agree that these Terms will apply to all updates and upgrades. Standard carrier data charges and fees may apply to Your use of the Platform.
If You use a version of the Platform designed for Apple iOS-powered devices ("iOS App"): These Terms are solely between You and Us and not with Apple, Inc. ("Apple"). Your use of the iOS App must comply with Apple's then-current App Store Terms of Service. We, and not Apple, are solely responsible for the iOS App and the Services and Content made available therein. Apple has no obligation to provide maintenance or support for the iOS App. To the maximum extent permitted by law, Apple disclaims all warranties with respect to the iOS App. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to Your license of the iOS App.
If You use a version of the Platform designed for Android-powered devices ("Android App"): These Terms are solely between You and Us and not with Google, Inc. ("Google"). Your use of the Android App must comply with Google's then-current Android Market Terms of Service. Google is only the provider of the Android Marketplace where You obtained the Android App. We, and not Google, are solely responsible for the Android App and the Services and Content made available therein.
We welcome You to explore and browse our Platforms freely without registering an account. You may visit and review publicly available content at no cost and without providing any personal information. However, to connect with an Interpreter for language assistance or cultural advice, You must first register an account with Us.
To register an account on this Platform, You must provide the following information:
We may, from time to time, request additional optional information to provide You with a more personalized experience. Once You submit the required registration information, We will review Your application and determine, in Our sole discretion, whether to approve Your account. As long as you maintain an active account, You agree to keep the registration information true, accurate, current, and complete.
You are responsible for complying with these Terms whenever You access or use this Platform. Because this is Your account, You are responsible for:
If You believe that Your password or account security has been compromised in any way, You must immediately notify Us at support@avaza.co
You agree to pay all applicable fees for Your use of the Platform and Our Services as described on Our website and within the Platform. If Your payment is late or if Your chosen payment method cannot be successfully processed, We may suspend or terminate Your account and/or Your access to the Services and the Platform.
By providing a payment method, You expressly authorize Us to charge that payment method for all applicable fees, applicable taxes, and other charges incurred in connection with Your account and Your use of the Services.
If You choose to cancel Your account, please be aware that refunds may not be provided. You remain responsible for paying any outstanding balance on Your account.
We may provide links on the Platform to third-party websites, applications, or services ("Third-Party Sites"). These links are provided for convenience only. We do not:
Your access to and use of any Third-Party Site, including any transactions You may conduct there, is entirely at Your own risk and subject to the terms, conditions, and privacy policies applicable to that Third-Party Site.
AVAZA LSC and all associated trademarks, service marks, logos, trade names and brand elements are the exclusive property of AVAZA Language Services Corp. or its affiliates. Unless otherwise expressly stated in these Terms, all Content on the Platform is Our sole and exclusive property and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Copyright © 2023 AVAZA Language Services Corp. All rights not expressly granted in these Terms are hereby reserved. Except as otherwise permitted by applicable law, no part of this Platform or its Content may be copied, reproduced, distributed, republished, uploaded, posted, transmitted, or otherwise exploited in any way without Our prior written consent.
We respect the intellectual property rights of others and have established procedures consistent with the Digital Millennium Copyright Act ("DMCA"). If You believe that Your copyright or other intellectual property rights have been infringed by a user of this Platform, You may submit a written notification to:
To be effective, Your written notice must include:
If We remove or disable access to material as a result of a validly received DMCA takedown notice, You may submit a counter-notification to Our Agent that includes Your physical or electronic signature, identification of the material that was removed, a statement under penalty of perjury that You have a good-faith belief the material was removed by mistake, and Your name, address, telephone number, and consent to jurisdiction.
We reserve the right, in Our sole discretion, to terminate the account or access of any user of this Platform who is the subject of repeated DMCA or other infringement notifications.
If you submit content to the Services (e.g., feedback, comments), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, reproduce, distribute, and display that content. Certain areas of the Platform may allow You to submit feedback, data, text, software, messages, recordings, live audio or video, or other materials ("User Submission").
You are solely responsible for all User Submissions You submit. You agree that any User Submission is non-confidential and non-proprietary, and We have no obligation to treat User Submissions as confidential. We do not guarantee that You will be able to edit or delete any User Submission once it is submitted.
By submitting a User Submission, You represent and warrant that:
By submitting a User Submission, You grant to Us, Our affiliates, successors, assignees, licensees, and sublicensees an irrevocable, perpetual, worldwide, fully paid-up, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, modify, adapt, publish, translate, publicly perform, and publicly display Your User Submission in any media or format now known or developed in the future. We may, but are not obligated to, pre-screen, monitor, or review User Submissions. We may refuse or remove any User Submission for any reason, at any time, without notice.
The services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be uninterrupted, error-free, or secure.
The Platform and Interpreter Services are provided "as is" and "with all faults," and Your use of the Platform is at Your sole risk. To the fullest extent permitted by applicable law, We expressly disclaim all warranties of any kind, whether express, implied, or statutory.
This disclaimer includes, but is not limited to, all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title and quiet enjoyment. We do not guarantee that Your use of the Platform will be uninterrupted, timely, secure, error-free, or free of defects. No advice, information, or representation provided by Us or through the Platform shall create any warranty not expressly stated in these Terms.
In no event shall AVAZA Language Services Corp or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to these terms or your use of the services, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, neither We nor Our affiliates shall be liable to You or any third party for any damages arising out of or related to:
This includes, without limitation, any indirect, incidental, special, consequential, exemplary, or punitive damages, such as:
Aggregate Liability Limit. Except where prohibited by applicable law, the total and cumulative liability of Us and Our affiliates arising out of or relating to these Terms or Your use of the Platform shall not exceed the lesser of (a) five times the highest amount paid by You for Our most recent consumer-facing service package, if available, or (b) US $1,000.
Basis of the Bargain. You acknowledge and agree that the limitations and exclusions of liability set forth in this section form an essential basis of the bargain between You and Us.
The Platform is operated from the United States of America. We make no representation that the Platform or any of its Content is appropriate or available for use in locations outside of the United States. If You choose to access, download, or use the Platform from outside the United States, You do so on Your own initiative and at Your own risk. You are solely responsible for ensuring that Your access to and use of the Platform comply with all applicable local laws, regulations, and export control laws.
Any feedback, ideas, suggestions, comments, or other submissions You provide to Us ("Feedback"), whether through email, phone, online form, or otherwise, will be treated as non-confidential and non-proprietary.
To the fullest extent permitted by applicable law, You hereby assign to Us all right, title, and interest in and to any intellectual property and proprietary rights embodied in the Feedback. We are free to use, exploit, reproduce, modify, disclose, distribute, license, and commercialize the Feedback for any purpose, without any obligation to You and without any compensation, attribution, or accounting to You.
You acknowledge and agree that We are not obligated to use, display, reproduce, or distribute any Feedback You submit.
Please read this section carefully. It affects your legal rights, including your right to a jury trial and right to participate in class actions.
This Section governs any dispute, claim, or controversy ("Dispute") between You and Us arising out of or relating to these Terms, the Platform, the Services, or the relationship between You and Us. By accepting these Terms, You and We agree that all Disputes shall be resolved by binding arbitration except as provided below. This means You and We waive the right to a trial by judge or jury and to participate in a class action or representative proceeding.
Before initiating arbitration or filing a lawsuit, You must first give Us an opportunity to resolve the Dispute informally. Send Us a notice by email to accounts@avaza.co that includes Your name, address, a written description of Your claim, and the specific relief You are seeking. If We do not resolve the Dispute within 45 days after receiving your notice, You may proceed with arbitration.
Notwithstanding the above, either You or We may choose to pursue a Dispute in court rather than arbitration if the Dispute qualifies for small claims jurisdiction. You may opt out of arbitration by sending Us written notice within 30 days from the date You first accepted these Terms to accounts@avaza.co.
If arbitration applies, either You or We may initiate arbitration with either the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or JAMS under its Comprehensive Arbitration Rules & Procedures. There will be one neutral arbitrator, and the arbitration will be conducted on an individual basis. The Federal Arbitration Act (FAA) governs the interpretation, enforcement, and scope of this arbitration agreement.
Arbitration may be initiated in either Washington, D.C., or the federal judicial district that includes Your billing address. You will be responsible for your arbitration fees and costs as permitted by the applicable arbitration rules and law.
All disputes must be resolved on an individual basis. The arbitrator may not consolidate more than one person's claims, and may not preside over any class, consolidated, or representative actions, unless both You and We specifically agree in writing after a Dispute arises.
You and We each waive any right to a jury trial, bench trial, or trial before any court on any Dispute covered by this Section.
If any portion of this arbitration provision (other than the Class Action Waiver) is found to be unenforceable, that portion may be severed. If the Class Action Waiver is found unenforceable, then the entire arbitration provision will be unenforceable, and the Dispute will be decided in court.
This Section shall survive the termination of Your account or Your cessation of use of the Platform.
The parties expressly agree that these Terms and all related documents and notices shall be in the English language. To the fullest extent permitted by applicable law, the English language version of these Terms is controlling and binding, and any translations are provided solely for convenience. If You would like copies of these Terms or any related documentation in another language, please contact accounts@avaza.co.
We believe that direct communication resolves most issues. If We determine that You are not complying with these Terms, We will notify You and, where appropriate, provide recommended corrective actions. Notwithstanding the foregoing, certain violations of these Terms may result in immediate suspension or termination of Your access to the Platform and Services without prior notice.
These Terms and any disputes arising out of or relating to these Terms, the Platform, or the Services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles. Except for disputes subject to arbitration as described above, any legal action or proceeding shall be brought exclusively in the state or federal courts located in Tennessee, the County of Davidson, and You hereby consent to the personal and exclusive jurisdiction of those courts.
Failure by Us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer Your rights or obligations under these Terms without Our prior written consent. However, We may assign or transfer these Terms to Our affiliates or to any successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of Our assets without Your consent.
There are no third-party beneficiaries to these Terms. The following provisions shall survive termination of these Terms: proprietary rights, disclaimers of warranties, representations, indemnities, limitations of liability, and other general provisions.
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice. If You have a question or complaint regarding this Platform or the Services, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:
Mail: 1625 North Market Blvd., Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210
Hearing Impaired (TDD): (800) 326-2297 or (916) 322-1700
We may suspend or terminate your access to the Services at any time, with or without cause, including if you violate these Terms. Upon termination, all rights granted to you under these Terms will immediately cease.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. You agree that all disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Davidson County, TN.
We may modify these Terms from time to time. We will post the updated Terms with an updated "Last Updated" date. Your continued use of the Services after changes indicates your acceptance of the updated Terms.
This Platform and the Services are provided by AVAZA Language Services Corp., headquartered in Nashville, Tennessee, United States.
Customer Service: accounts@avaza.co
Technical Support: support@avaza.co
Legal/Accounts: accounts@avaza.co
AVAZA LSC will use commercially reasonable efforts to provide support for the AVAZA LSC Platforms and maintain the availability and operational performance of the AVAZA LSC Platform. These efforts will be consistent with AVAZA LSC's policies and procedures. Customers acknowledge that AVAZA LSC's ability to address network or access issues depends in part on third-party communications providers and the Customer's own systems and personnel. Customers are responsible for ensuring they have adequate internet connectivity, hardware, and facilities to access and use the Services.
AVAZA LSC provides scheduled and on-demand video and audio interpreting and language services, as well as translation, transcription, and related services (collectively, the "Services"). The Services are available through the AVAZA LSC Platforms and may be further described in an applicable Order Form, Service Agreement or Statement of Work ("SOW"). Use of the Services is subject to these Terms of Service and Use and, for Enterprise or Healthcare Enterprise Customers, the applicable Enterprise Agreement and Business Associate Agreement (if any).
Fees for Services are as set forth in the applicable Order Form or SOW. Fees may include subscription charges and usage-based charges (such as per-minute interpreting fees).
Unless otherwise specified, fees are invoiced monthly in arrears and are due within thirty (30) days of the invoice date. Past due amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less. All fees are exclusive of taxes; Customers are responsible for all taxes other than AVAZA LSC's income taxes.
If a Customer disputes all or part of an invoice, the Customer must pay the undisputed portion and notify AVAZA LSC of the dispute within thirty (30) days of the invoice date. Amounts determined to be owed after resolution will accrue interest from the original due date.
AVAZA LSC will provide access to monthly usage and fee reporting.
Customers are responsible for providing and maintaining the necessary internet connectivity, hardware, and facilities to access the AVAZA LSC Platform and receive Services. AVAZA LSC is not responsible for interruptions in service or reduced service quality caused by the Customer's network, equipment, or facilities.
Customers may request interpreters 24 hours per day, 7 days per week for both Pre-Scheduled Calls and On-Demand Calls.
Customers may reserve an interpreter for a specified future date and time ("Pre-Scheduled Call") through the Platform. AVAZA LSC will use best efforts to provide an interpreter at the requested time and date; however, for reservations made within 24 hours of the requested start time (or within three business days for ASL), AVAZA LSC cannot guarantee interpreter availability.
If a session enters Overage Time, AVAZA LSC does not guarantee the original interpreter will continue on the call. Customers should reserve sufficient time based on anticipated usage.
For all Pre-Scheduled Calls, Customers must provide a direct telephone number and email address of the individual receiving the interpreting services. Failure to provide accurate contact information may result in service failure and applicable fees.
For Pre-Scheduled Calls held outside of the AVAZA LSC Platform (e.g., Doxy, Google Meet), Customers must provide the call link at the time of booking. If no link is provided in advance, the request will be canceled and require rescheduling.
Document translation and transcription services may be provided on a project basis as described in an Order Form, SOW, or as otherwise agreed in writing. For certain services, AVAZA LSC may engage third-party providers.
If You have any questions about these Terms or otherwise need to contact Us, You may reach Us at: support@avaza.co